At this time, Hottie and Lord does not offer monetary returns, exchanges only. A pre-paid return label are provided in every order. Hottieandlord.com
offers Fedex return labels for domestic return addresses only. NOTE: The customer is required to pay shipping on return orders sent from Alaska, Hawaii, Puerto Rico and outside the United States.
Shipping and handling charges are nonrefundable unless we have made a shipping error. Upon receipt of returned goods, merchandise does not meet our requirements.
Merchandise received as a gift that was purchased at
may be exchanged for a Hottie and Lord Gift Card within 14 days.
A Returns & Exchanges form with Instructions will be enclosed in your order. If you do not have the form, Please contact Hottie and Lord Contact us at 1 844 288 2964 or email us at